Before you book or attend a consultation
This page explains appointment terms, privacy, technology use, emergency support, and your rights while using Augmenta Health services.
We make reasonable efforts to provide safe, timely, confidential, and reliable care. At the same time, healthcare, technology, consultant schedules, and service systems can change. When something is beyond our direct control, we will make reasonable efforts to communicate and reconnect.
✅ Must Know: Appointment Terms ⌄
These points directly affect your appointment. Please read them before booking or attending.
Rescheduling & Cancellation Policy
Please inform us early. It helps us manage the slot fairly and support another person who may need care.
Best option when plans change. Rescheduling is subject to availability.
Short-notice cancellation or rescheduling.
Very short notice cancellation or rescheduling.
Applies to no-shows or very late cancellations.
| Topic | What you need to know |
|---|---|
| 📋 Appointment confirmation | Your appointment is confirmed only after the required payment and clinic confirmation process is completed. |
| ⏰ Join on time | Please arrive or join 5–10 minutes early. Significant delays may shorten the session or require rescheduling. |
| 🔄 Rescheduling and cancellation | Please inform us as early as possible. Requests are subject to consultant availability and the cancellation/refund policy shown above. |
| 💻 Online consultations | Join from a private, quiet place with stable internet. Please do not attend while driving, travelling, or sitting in public spaces. |
| 👩⚕️ Consultant availability | Appointments may occasionally change due to illness, emergencies, professional duties, technical issues, or unforeseen events. We will make reasonable efforts to inform you and offer alternatives. |
| 📞 Response time | Calls, forms, emails, WhatsApp, and SMS may not always receive immediate responses. We will make reasonable efforts to respond and reconnect. |
| 🚨 Not emergency care | Routine appointments, website forms, emails, and WhatsApp messages must not be used for emergencies or immediate safety risks. |
🔐 Privacy and Confidentiality⌄
Your information is treated as confidential and used only for legitimate care, service, administrative, legal, and safety-related purposes.
☁️ Technology and Third-Party Tools⌄
To provide services efficiently, Augmenta Health may use reliable, authentic, commonly known third-party tools or service providers.
| Tool type | Possible use |
|---|---|
| 📋 Scheduling systems | Appointment booking, calendar blocking, reminders, and consultant availability. |
| 📧 Email, SMS, WhatsApp | Communication, reminders, confirmations, and service updates. |
| 💳 Payment gateways | Online payment collection, receipts, refunds, and transaction records. |
| 📹 Video platforms | Online consultations and telehealth communication. |
| ☁️ Cloud or hosting services | Secure storage, website functioning, backup, and operational continuity. |
| 🤖 AI-assisted tools | Administrative support, formatting, documentation assistance, workflow improvement, or productivity support where appropriate. |
🛡️ Security and Data Handling⌄
We make reasonable efforts to protect your information using appropriate safeguards, depending on the system and service being used.
👤 Your Rights⌄
You may seek clarification about your care, records, privacy, and how your information is used.
👨👩👧👦 Minors and Supported Decision-Making⌄
For minors or individuals who require supported decision-making, consent may be required from a parent, guardian, caregiver, or legally authorized representative, depending on the clinical and legal context.
🚨 Emergency and Urgent Support⌄
If you or someone else is at immediate risk, experiencing suicidal crisis, severe distress, violent behaviour, medical emergency, or need for urgent inpatient support, please seek emergency help immediately.
🏥 Possible Inpatient Care in Bengaluru⌄
This is a quick reference list for families who may need to explore inpatient mental health care in Bengaluru. Information may change; please contact the hospital directly before travelling or making care decisions.
| Hospital / Centre | Contact and location |
|---|---|
| 🏥 NIMHANS | Hosur Road, near Bangalore Milk Dairy, Bengaluru 560029 080-26995201 / 080-26995202 |
| 🏥 St. John’s National Academy of Health Sciences | Sarjapur-Marathahalli Road, John Nagar, Koramangala, Bengaluru 560034 080-22065003 |
| 🏥 Spandana Hospital Rehabilitation Center | #2, 29th Main Road, Sreenivas Nagar, Nandini Layout, Bengaluru 560086 080-23153500 / 080-23154544 / 9036670000 |
| 🏥 Abhaya Hospital | No. 1, 7th Cross Road, near Brand Factory, Wilson Garden, Bengaluru 560027 9035016740 |
| 🏥 Cadabams Hospitals | No. 4, P&T Colony, 1st Main, 1st Cross, Kaggadasapura Main Road, Vignan Nagar, Bengaluru 560075 9741476476 / 7353226622 |
| 🏥 Maarga | 23/B, Yelahanka Satellite Town, Yelahanka New Town, Bengaluru 560064 080-46659999 |
| 🏥 Manasa Neuropsychiatric Hospital | 125, Ashoka Pillar Road, 1st Block, Jayanagar, Bengaluru 560011 09448374392 |
| 🏥 Sukoon Psychiatry Centre | 22, New BEL Road, 2nd Main Road, Poornapura, Bengaluru 560054 8448156500 |
| 🏥 Amaha Mental Health Hospital | Thanisandra / RK Hegde Nagar area, Bengaluru. Confirm location and availability directly. +91 20 7117 1501 |
| 🏥 Mind and Brain Hospital | #150/24, Kodigehalli Main Road, Sahakar Nagar, Bengaluru 560092 +91 9900750017 / 080-35076140 |
💬 Feedback and Grievances⌄
You may raise concerns about appointments, privacy, payments, records, clinical services, communication, or technology-related issues.
| Concern | What to do |
|---|---|
| 📋 Appointment / office issue | Call or WhatsApp +91 99807 40344 / +91 90360 94158, or email help@augmentahealth.com. |
| 💳 Payment issue | Call or WhatsApp +91 99807 40344 / +91 90360 94158, or email help@augmentahealth.com. Keep the payment reference, date, amount, and registered mobile/email ready. |
| 🩺 Clinical concern | First reach the professional who is consulting you. If further coordination is required, contact the office team. |
| 📨 Any other concern / escalation | For any other concern or escalation, write to drmsk@augmentahealth.com or drsharmitha@augmentahealth.com. |