Terms of Use, Privacy Policy & Disclaimer
Augmenta Health (P) Ltd. · Last updated: 21 July 2026
1. Scope & acceptance
Welcome to the website of Augmenta Health (P) Ltd. (“Augmenta Health”, “the Company”, “we”, “us”, “our”), with its office at #108, St. Johns Road, Sivanchetty Garden, Bengaluru – 560042, India. By accessing or using this website, booking an appointment, or availing any clinical, administrative, educational, or informational service offered through it, you (“you”, “user”, “patient”, “client”) agree to this Terms of Use, Privacy Policy, and Disclaimer (together, “this Policy”). If you do not agree with any part of this Policy, please discontinue use of the website and services.
This Policy governs both the general website, including informational pages, resources, and products, and clinical or appointment-related services offered under the Couch division. It should be read together with the Best Appointment Practices (BAP) page, which forms part of the appointment-related terms.
2. Definitions
- “Personal Data” means data about an individual who is identifiable by or in relation to such data.
- “Data Principal” means the individual to whom Personal Data relates.
- “Data Fiduciary” means Augmenta Health (P) Ltd., which determines the purpose and means of processing Personal Data.
- “Clinical Records” means consultation notes, prescriptions, assessment records, and other documentation generated during care and maintained in accordance with applicable professional, legal, and operational requirements.
- “Services” means appointments, consultations (in-person or online), assessments, counselling, psychiatric care, public health or education programmes, and related administrative services offered by Augmenta Health.
3. Website use & content
Content on this website is provided for general information only and may change without notice. We do not warrant the accuracy, completeness, timeliness, or suitability of website content for any particular purpose, and use of it is at your own risk. This website contains material owned by or licensed to us, including its design, layout, graphics, and text. Unauthorised reproduction may give rise to a claim for damages or constitute an offence under applicable law.
4. Appointment terms
The following terms apply to booking and attending appointments, consistent with the BAP page:
| Topic | What it means |
|---|---|
| Appointment confirmation | Your appointment is confirmed only after the required payment and clinic confirmation process is completed. |
| Joining on time | Please arrive or join 5–10 minutes early. Significant delays may shorten the session or require rescheduling. |
| Rescheduling & cancellation | Please inform us as early as possible. Requests are subject to consultant availability and the cancellation/refund policy in Section 5. |
| Online consultations | Join from a private, quiet place with stable internet. Please do not attend while driving, travelling, or in public spaces. |
| Consultant availability | Appointments may occasionally change due to illness, emergencies, professional duties, technical issues, or unforeseen events. We will make reasonable efforts to inform you and offer alternatives. |
| Response time | Calls, forms, emails, WhatsApp, and SMS may not always receive immediate responses. We make reasonable efforts to respond and reconnect. |
| Not for emergencies | Routine appointments, website forms, emails, and WhatsApp messages must not be used for emergencies or immediate safety risks. See Section 13. |
By booking or attending an appointment, you consent to the use of necessary appointment, clinical, payment, and communication details for care delivery, service management, and legal compliance, as described in this Policy.
5. Rescheduling, cancellation & refunds
Early notice helps us manage appointment slots fairly and offer them to others who may need care.
| Notice given before appointment | Outcome |
|---|---|
| More than 24 hours | Full refund. Rescheduling is subject to availability. |
| 12–24 hours | 50% refund. |
| 3–12 hours | 25% refund. |
| Less than 3 hours / no-show | No refund. |
Rescheduling is subject to consultant availability. For refund queries, please keep your payment reference and registered mobile number or email address ready and contact us through the channels in Section 18.
6. Privacy & confidentiality
Your information is treated as confidential and used only for legitimate care, service, administrative, legal, and safety-related purposes. We may collect and process:
- Appointment and identity details, such as name, contact information, and demographic details;
- Billing and payment details;
- Clinical notes, assessments, and prescriptions;
- Communication and follow-up details, including calls, messages, and emails;
- Technical information required for the functioning and security of the website and appointment systems.
Confidentiality may be limited where required by law, where you provide valid authorisation, where there are serious safety concerns including a risk of harm to self or others, or where professional or statutory obligations require disclosure.
Cookies and website settings
Our website may use essential technical settings that enable its normal functioning. You may manage browser settings, including cookies, through your browser. We do not use website analytics or advertising tracking tools to identify your browsing behaviour.
Marketing communications
We may occasionally use your contact details to share information about our services that may be relevant to you. You may opt out at any time by writing to help@augmentahealth.com. We do not sell, rent, or lease your Personal Data to third parties for their independent marketing use.
7. Data protection
Our approach
Augmenta Health acts as a Data Fiduciary in relation to the Personal Data it collects and processes. We process Personal Data only for specified and lawful purposes, including care delivery, appointment and billing administration, communication, service management, safety, and legal compliance, and only to the extent reasonably necessary for those purposes.
Legal basis and consent
We process Personal Data with your consent where consent is required, or for other purposes permitted by applicable law, including where you have requested a service, where we are required to comply with a legal obligation, or where processing is necessary to respond to a medical emergency. We seek to process Personal Data in accordance with the Digital Personal Data Protection Act, 2023 and rules made under it, to the extent applicable.
Your rights
- Request information about the Personal Data we hold and its use;
- Request correction or updating of inaccurate or incomplete Personal Data;
- Request erasure of Personal Data that is no longer necessary for the stated purpose, subject to legal, clinical, professional, and record-retention requirements;
- Withdraw consent where processing is based on consent, subject to the consequences of withdrawal and any lawful basis for continued retention or processing;
- Nominate another individual to exercise applicable rights on your behalf in the event of death or incapacity;
- Raise a grievance through the Grievance Officer identified in Section 18.
Data retention
We retain Personal Data, including Clinical Records, only for as long as necessary for the purposes described in this Policy or as required by applicable professional, legal, financial, tax, safety, and record-retention requirements, whichever is longer.
Data incidents
If a personal data breach occurs, we will take appropriate steps to contain, assess, document, and address it, and will provide notifications where required under applicable law.
Service providers and cross-border processing
We may use carefully selected hosting, cloud, communication, scheduling, payment, or other service providers to support our services. Where Personal Data is processed through such providers, we seek to use arrangements appropriate to the nature of the service and applicable law.
8. Clinical records & patient rights
Outpatient registration and care
The outpatient clinical service is registered under the applicable Karnataka Private Medical Establishments (KPME) framework. It is an outpatient service and is not registered as a mental health establishment under the Mental Healthcare Act, 2017.
We are committed to respectful, non-discriminatory, confidential, and person-centred care. We endeavour to provide relevant information about the nature of care, proposed treatment, expected benefits, material risks, alternatives, and reasonable next steps, so that you can participate meaningfully in decisions concerning your care.
Clinical confidentiality
Information shared during clinical care is handled confidentially. Disclosure may occur only with your informed consent, when required by law, where necessary to address a serious and immediate safety concern, or where otherwise permitted or required by applicable professional or legal obligations.
Basic medical records and reports
For outpatient consultations, Augmenta Health maintains basic medical records and related clinical documentation as appropriate to the service provided. Requests for basic records, letters, clinical opinions, or compiled reports are ordinarily processed within a minimum timeline of 15 days and may attract applicable processing charges. Access to records remains subject to applicable law, professional judgement, confidentiality obligations, and safety considerations.
Informed consent
Treatment is ordinarily provided with informed consent. You may ask questions about your diagnosis, treatment options, expected benefits, possible risks, alternatives, and reasons for a recommendation. In urgent situations, the treating professional will act in accordance with applicable law and clinical responsibilities.
Advance directives and nominated representatives
If you have executed an advance directive or appointed a nominated representative under applicable law, please inform the treating professional or office team so that this can be appropriately recorded and considered in the course of care.
9. Telemedicine & technology use
Where consultations are conducted online, they are provided in accordance with applicable telemedicine guidance and the professional registration requirements of the consulting professional. Online consultations are not a substitute for emergency or in-person care where clinically indicated, and the treating professional may recommend an in-person evaluation.
To provide services efficiently, we may use reliable third-party tools, including:
| Tool type | Possible use |
|---|---|
| Scheduling systems | Appointment booking, calendar management, and reminders. |
| Email, SMS, WhatsApp | Communication, reminders, confirmations, and service updates. |
| Payment gateways | Online payment collection, receipts, refunds, and transaction records. |
| Video platforms | Online consultations and telehealth communication. |
| Cloud and hosting services | Website functioning, storage, backup, and operational continuity. |
| AI-assisted tools | Administrative support, documentation, and workflow assistance. AI tools are not used to make autonomous clinical decisions; clinical judgement and treatment decisions remain with the treating professional. |
No digital system can guarantee absolute security, continuous availability, or error-free operation. Technology-related limitations may occasionally affect communication, access, or service delivery.
10. Security & data handling
We use reasonable administrative and technical safeguards appropriate to the systems we operate to help protect Personal Data and Clinical Records. These include access controls for authorised personnel, encryption for defined clinical data fields, and backup arrangements for operational continuity.
Technology, cyber risks, software vulnerabilities, service outages, and human error continue to evolve. While we take reasonable steps to reduce these risks, no system can guarantee absolute protection or uninterrupted availability.
11. Your rights
In addition to rights available under applicable law, you may generally:
- Expect privacy and confidentiality in relation to your information;
- Ask questions about your care, records, and relevant use of your information;
- Request correction of inaccurate personal details;
- Raise service, clinical coordination, payment, privacy, or communication concerns through the channels in Section 18;
- Seek access to records where legally and clinically appropriate.
These rights may be subject to clinical, legal, professional, safety, and record-retention requirements.
12. Minors & supported decision-making
For minors, or for individuals who require supported decision-making, consent may be required from a parent, legal guardian, caregiver, or legally authorised representative, depending on the clinical and legal context. We seek to involve the individual receiving care in decisions to the greatest extent appropriate to their age, maturity, preferences, and circumstances.
13. Emergency & urgent care
Do not wait for a routine appointment if there is immediate danger.
If you or someone else is at immediate risk, experiencing a suicidal crisis, severe distress, violent behaviour, a medical emergency, or requires urgent inpatient support, seek emergency help immediately:
☎ Call 112 — Unified National Emergency Number
🏥 Go to the nearest hospital emergency department
📱 Contact Tele-MANAS: 14416 or 1800-891-4416
👥 Inform a trusted person nearby
Routine appointments, website forms, emails, and WhatsApp messages must not be used for emergencies or immediate safety risks, as responses through these channels may not be immediate. A list of inpatient care centres in Bengaluru is available on the BAP page for quick reference. Augmenta Health does not guarantee bed availability, admission suitability, quality of care, pricing, or emergency response at any third-party hospital listed there.
14. Medical & general disclaimer
Medical disclaimer: General content on this website, including resources, blog posts, and educational material, is for educational and informational purposes only. It must not be construed as medical advice and is not intended to replace the advice of a qualified physician or mental health professional. Browsing this website alone does not create a doctor-patient relationship.
General disclaimer: While we endeavour to keep website information accurate and up to date, we make no representations or warranties, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or of information, products, or services referred to on it. Your reliance on such information is at your own risk. Nothing in this Policy excludes liability that cannot lawfully be excluded under applicable law.
Service availability: We make reasonable efforts to keep the website and appointment systems functioning smoothly. However, the website or related systems may be temporarily unavailable due to technical issues, maintenance, connectivity problems, or circumstances beyond our reasonable control.
15. Intellectual property
This website and its content, design, layout, and graphics are the copyright of Augmenta Health (P) Ltd. © Augmenta Health (P) Ltd., 2011–2026. All rights reserved. You may print or download extracts for personal, non-commercial use only, and may share content with individual third parties for their personal use provided the website is acknowledged as the source. You may not, without our express written permission, distribute or commercially exploit content, or store it in another website or electronic retrieval system. All trademarks reproduced on this website that are not the property of, or licensed to, Augmenta Health are acknowledged.
Training and programme materials: Materials used in training, education, and experiential-learning programmes, including tools, processes, strategies, and programme content, may be confidential, copyrighted, or proprietary to Augmenta Health or their respective owners. You must not record, copy, reproduce, redistribute, publish, commercially use, teach from, or train others using such materials without express written permission.
16. Third-party links
This website may include links to other websites for convenience and further information. Such links do not signify our endorsement of those websites. We do not control, and are not responsible for, their content, privacy practices, availability, or services. Please review the terms and privacy policy of any third-party website before using it.
17. Fee payment, refunds & delivery
Services offered on this website may be free, based on a voluntary contribution, or offered at a specified fee. Where a voluntary payment model applies, including on augmentahealth.com/fundi, such payment is not a tax-deductible donation. Augmenta Health is a for-profit company and not a charity.
Refunds, cancellations, delivery, and shipping, where applicable to a product or service, vary according to the specific offering. Please refer to the information provided with the relevant service or product and to Section 5 for appointment-specific cancellation and refund terms. For payment-related concerns, contact help@augmentahealth.com.
18. Grievance redressal
You may raise concerns about appointments, privacy, payments, records, clinical services, communication, or technology-related issues through the following channels:
| Concern | What to do |
|---|---|
| Appointment / office issue | Call or WhatsApp +91 99807 40344 / +91 90360 94158, or email help@augmentahealth.com. |
| Payment issue | Call or WhatsApp the numbers above, or email help@augmentahealth.com, with your payment reference, date, amount, and registered mobile number or email address. |
| Clinical concern | First reach the professional consulting you. Contact the office team if further coordination is required. |
| Privacy / data protection concern or other escalation | Write to the Grievance Officer: Dr Mohan Sunil Kumar, Director, at drmsk@augmentahealth.com. |
Grievance Officer:
Dr Mohan Sunil Kumar, Director
Augmenta Health (P) Ltd.
#108, St. Johns Road, Sivanchetty Garden, Bengaluru – 560042, India
Email: drmsk@augmentahealth.com
These channels are for office, clinical coordination, privacy, and service concerns. They are not emergency-response channels; for urgent safety concerns, see Section 13. Where a concern relates to Personal Data processing, you may also use any statutory grievance mechanism available under applicable law after first contacting us.
19. Governing law & jurisdiction
This Policy is governed by the laws of India and applicable laws in the State of Karnataka. Subject to any rights, remedies, forums, or procedures available under applicable consumer, data-protection, healthcare, or other law, courts in Bengaluru shall have jurisdiction over disputes arising from the use of this website or these terms.
20. Changes to this policy
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory requirements. Material changes will be indicated by updating the “Last updated” date at the top of this page. Please review this page periodically.
21. Contact us
Augmenta Health (P) Ltd.
#108, St. Johns Road, Sivanchetty Garden, Bengaluru – 560042, India
Email: help@augmentahealth.com